Question 1

Why buy Gold Bullion?

Accepted Answer

Gold / silver bullion is the most widely held gold bullion coins in the world. They have been a practical way to own gold since 1967 and are often used as a hedge against economic uncertainty, currency devaluation, and market downturns. They are durable, minted in 22 carat gold, and easy to transport and trade.

Question 2

Why buy Silver?

Accepted Answer

Silver offers access to a tangible store of value with long-term upside potential. It can help protect purchasing power and diversify against currency and policy risk.

Question 3

What is the difference between bullion and proof coins?

Accepted Answer

Bullion coins are linked to the metal price and typically have higher supply. Proof coins are limited-issue collector coins with special finishes and a certificate of authenticity.

Question 4

What are the sizes and weight of Gold Bullion?

Accepted Answer

Gold Bullion come in 1 oz (33.931 g), 1/2 oz (16.965 g), 1/4 oz (8.483 g), and 1/10 oz (3.393 g), all 22 carat (91.67% fine gold).

Question 5

How many carat is a Gold Bullion?

Accepted Answer

A Gold Bullion is 22 carat.

Question 6

How do I know if a gold / silver bullion is authentic?

Accepted Answer

Authenticity checks include Fisch Test measurements and mass checks, including diameter (32.77mm), mass (33.931g), thickness (2.972mm), and coin weight verification.

Question 7

Can I buy gold off-shore?

Accepted Answer

Yes. Offshore purchases can be arranged through our London studio, with assistance from portfolio managers.

Question 8

What is legal tender coin?

Accepted Answer

Legal tender is currency issued by a government and recognized for payment. The legal tender value is the redemption value assigned by that government.

Question 9

What payment methods are accepted?

Accepted Answer

Bank transfer (AED or USD) is accepted with no surcharge — orders are released once funds have cleared. Cash payment is also accepted on collection at our Dubai studios.

Question 10

Why are KYC documents required?

Accepted Answer

KYC documents are required in line with UAE AML/CFT compliance and DMCC regulations.

Question 11

How long does delivery take?

Accepted Answer

Delivery generally takes 1 to 3 working days within the UAE via insured courier, depending on your emirate and stock availability.

Question 12

When can I collect my order?

Accepted Answer

Collection is available from selected branches once funds have reflected and subject to stock availability.

Question 13

What’s the best way to store my gold?

Accepted Answer

Use secure vault custody. Professional vault storage provides strict controls and peace of mind for bullion holdings.

Question 14

Do gold / silver bullion hold VAT?

Accepted Answer

Gold Bullion are legal tender coins and are generally zero-rated for VAT.

Question 15

Which coins can I sell to IBV Gold?

Accepted Answer

IBV Gold buys back gold and silver bullion coins and bars.

Question 16

What are the risks for me when investing in gold bullion gold / silver bullion?

Accepted Answer

Main risks include market risk (price can rise or fall), liquidity risk (ability to exit), and counterparty exposure in indirect products. Physical titled ownership reduces counterparty dependency compared to unallocated structures.

Question 17

Why should I invest in bullion gold / silver bullion instead of other forms of gold?

Accepted Answer

Gold / silver bullion is legal tender, minted by the South African Mint and Rand Refinery, and underwritten by the South African Reserve Bank. They are widely recognised and highly liquid — and are stocked by IBV Gold FZCO for delivery across the UAE.

Question 18

Which refinery does IBV Gold acquire gold / silver bullion from?

Accepted Answer

Gold / silver bullion is sourced from Rand Refinery, the official agent of the South African Reserve Bank for global gold / silver bullion distribution. IBV Gold FZCO imports directly and re-sells within the UAE through authorised DMCC channels.

Question 19

Where are my gold / silver bullion vaulted and stored?

Accepted Answer

Holdings are kept in secure custody until collection or arranged delivery.

Question 20

How do I sell my gold / silver bullion?

Accepted Answer

You can instruct a sale via redemption process; settlement to your selected bank account typically occurs within 2 to 5 business days.

Question 21

May I take physical delivery of my gold / silver bullion?

Accepted Answer

Yes. Physical delivery can be arranged, typically via insured courier, with delivery charges quoted upfront.

Question 22

Is my financial and personal information secure?

Accepted Answer

Yes. Personal information is transmitted through encrypted SSL pages to help protect sensitive data.

Question 23

Do you have a retail store?

Accepted Answer

Yes. You can use the local branch directory to find nearby representatives and locations.

Question 24

Do you have recommended products for new investors?

Accepted Answer

Yes. Beginner-friendly packs and popular products are available, along with an investing guide resource.

Question 25

Do you have a referral discount/bonus?

Accepted Answer

Coming soon.

Question 26

Do you have an affiliate program?

Accepted Answer

Coming soon.

Question 27

Can I clean my precious metals?

Accepted Answer

It is usually best to keep bullion in original condition. Normal dulling over time typically does not prevent resale.

Question 28

Do you have educational resources?

Accepted Answer

Yes. Educational material includes investing guides and market information resources.

Question 29

What is gold/silver ratio?

Accepted Answer

It is the number of silver ounces needed to buy one ounce of gold: Gold spot price ÷ Silver spot price.

Question 30

Do you offer storage options?

Accepted Answer

Yes. Secure custody and storage options are available through IBV International Vaults.

Question 31

Market Loss Fees Explained

Accepted Answer

Precious metals prices move continuously. Dealers hedge inventory and lock your order price when placed. If an order is canceled after a market move, market loss and cancellation policies may apply because the hedge position is already adjusted at order time.

Question 32

It’s not fair, you don’t pay me when the price goes up, why should I pay when it goes down?

Accepted Answer

Cancellation requests are usually linked to down-moves in metal prices after order lock. Market-loss policy is designed to cover risk created once pricing is fixed and hedges are adjusted.

Question 33

You cancelled my order even though I sent payment. Why is this?

Accepted Answer

In some cases payment does not arrive or cannot be verified in time. Notification attempts are made, but orders may be canceled if payment is not confirmed within required timelines.

Question 34

What if your billing department cancels my order?

Accepted Answer

If billing cancels due to inability to authenticate payment, market-loss fees are generally not charged.

Question 35

How quickly are items verified once received?

Accepted Answer

Most items are verified the same day they are received, though busy periods can extend this to 1–3 business days.

Question 36

How much is my coin/bar worth?

Accepted Answer

Valuation depends on current spot price, brand, condition, and availability in your area. Contact a consultant for an exact quote.

Question 37

How will I know if my payment was received?

Accepted Answer

Order status updates and confirmation communication are provided once funds are received and processed. If delayed, support can assist with reconciliation.

Question 38

How are your prices determined?

Accepted Answer

Pricing is based on spot price plus product premium. Premiums vary by mint, design, and product uniqueness, as well as dealer acquisition cost.

Question 39

Can I modify my order?

Accepted Answer

Orders are usually canceled and replaced rather than modified. Cancellation can involve market-loss and/or cancellation fees.

Question 40

My order was canceled because it was “high-risk.” What does that mean?

Accepted Answer

Risk-prevention checks for card transactions may flag higher-risk orders. If funds were charged, refunds are typically processed after cancellation. Bank transfer is often the preferred retry method.

Frequently Asked Questions

Frequently asked questions

1. Why buy Gold Bullion?

2. Why buy Silver?

3. What is the difference between bullion and proof coins?

4. What are the sizes and weight of Gold Bullion?

5. How many carat is a Gold Bullion?

6. How do I know if a gold / silver bullion is authentic?

7. Can I buy gold off-shore?

8. What is legal tender coin?

9. What payment methods are accepted?

10. Why are KYC documents required?

11. How long does delivery take?

12. When can I collect my order?

13. What’s the best way to store my gold?

14. Do gold / silver bullion hold VAT?

15. Which coins can I sell to IBV Gold?

16. What are the risks for me when investing in gold bullion gold / silver bullion?

17. Why should I invest in bullion gold / silver bullion instead of other forms of gold?

18. Which refinery does IBV Gold acquire gold / silver bullion from?

19. Where are my gold / silver bullion vaulted and stored?

20. How do I sell my gold / silver bullion?

21. May I take physical delivery of my gold / silver bullion?

22. Is my financial and personal information secure?

23. Do you have a retail store?

24. Do you have recommended products for new investors?

25. Do you have a referral discount/bonus?

26. Do you have an affiliate program?

27. Can I clean my precious metals?

28. Do you have educational resources?

29. What is gold/silver ratio?

30. Do you offer storage options?

31. Market Loss Fees Explained

32. It’s not fair, you don’t pay me when the price goes up, why should I pay when it goes down?

33. You cancelled my order even though I sent payment. Why is this?

34. What if your billing department cancels my order?

35. How quickly are items verified once received?

36. How much is my coin/bar worth?

37. How will I know if my payment was received?

38. How are your prices determined?

39. Can I modify my order?

40. My order was canceled because it was “high-risk.” What does that mean?